Fri, 26 June 2020
Customer Experience is no longer just a buzz word that companies can throw around. It has become a megatrend that demands a complete mindset shift in not only executive teams, but it also requires buy-in from the board in order to thrive.
On today’s show, Ryan Hollenbeck, CMO of Verint, joins us to discuss what market-leading companies do differently to prioritize CX programs. In Ryan’s first segment, he shares 3 critical steps to building a world-class customer experience program.
Direct download: VP_1840_RyanHollenbeck_20099_online-audio-converter.com.mp3
Category:Marketing Strategy -- posted at: 12:58pm EDT