Fri, 26 June 2020
Customer Experience is no longer just a buzz word that companies can throw around. It has become a megatrend that demands a complete mindset shift in not only executive teams, but it also requires buy-in from the board in order to thrive.
On today’s show, Ryan Hollenbeck, CMO of Verint, joins us to discuss what market-leading companies do differently to prioritize CX programs. In Ryan’s first segment, he shares 3 critical steps to building a world-class customer experience program.
Direct download: VP_1840_RyanHollenbeck_20099_online-audio-converter.com.mp3
Category:Marketing Strategy -- posted at: 12:58pm EST
Wed, 17 June 2020
On today’s show, we are joined by Vince Lombardo, President of US Payments and Payroll Solutions at Heartland Payment Systems. Over the last two decades, Vince has seen Heartland grow from a startup to a global company with 4,000+ employees and has learned a thing or two along the way.
Vince shares valuable lessons learned from his tenure at Heartland that not only relate to the post-COVID recovery but also how you choose to advance your revenue growth journey through any challenging circumstance.
Direct download: Vince_Lombardo_Original_online-audio-converter.com.mp3
Category:Corporate Strategy -- posted at: 4:16pm EST