SBI recently held its Spring CEO Advisory Meeting to connect with less than a dozen market leaders on current challenges and to share best practices. This influential peer group share key insights into the following topics:

• Organizational Clarity Around Customer Experience
• The CEO’s Role in Determining the Go-to-Market Model
• Talent to Drive the GTM Model at Scale

On today’s show, Scott Gruher, Senior Partner and Revenue Practice Lead, joins us to discuss these items and share takeaways from the meeting.

Being a CEO during a large Go-to-Market transformation is difficult, and with multiple acquisitions, this adds further complexity, such as:

• High Customer Acquisition Costs
• Low Employee Morale
• Inaccurate Fact Base
• And more

On today’s show, Steve Smith, CEO of Zayo, joins us to discuss how he navigated these challenges during his first few months in his role and shares how harnessing the power of listening and an efficient cadence has brought unity and clarity to his team.